Health and hygiene protocols

Protocols in our facilities

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Health and hygiene protocols

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Protocols in our facilities

  • All facilities are disinfected daily
  • You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
  • Protective screens in customer service areas
  • The lifts can only be used by one person at a time or at most by 2 people who share the same room
  • Room keys will be disinfected before handing them over
  • Rugs have been removed from all rooms
  • Towels and bed linen are washed at high temperature
  • TV remote control and telephone are sterilised daily in all rooms
  • Open or foot-operated waste bins lined with a bag
  • Lift exclusively for going up
  • Rooms will not be occupied for 24 hours after their last occupant has departed
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Protocols for guests

  • They will find hand sanitiser in the common areas
  • Insofar as possible, payments should be done by credit card
  • POS systems will be disinfected regularly
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Protocols for our employees

  • All members of staff know the new health and safety measures
  • Our staff will wear gloves and masks at all times
  • Co-workers must stay at least 1.5 metres apart
  • Reception staff will disinfect the counter every time they finish attending a client
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Catering protocols

  • We will leave an empty table between diners to guarantee the safety distance
  • We will use non-reusable tablecloths, cutlery and napkins
  • The number of people will be controlled to avoid overcrowding
  • Menus will be removed from dining area